Frequently Asked Questions

45 answers

Brightfilter and ESET AntiVirus

ESET NOD32 and AV run a service which checks web access. The Brightfilter service uses this same mechanism to check requested websites and may conflict with the HTTP checking service within the EST application. To enable Brightfilter and ESET to work on the same machine, open the ESET configuration, select the Web access protection tab and uncheck 'Enable web access protection'. Also, under the HTTP tab, uncheck 'Enable HTTP checking'. In addition, run ESET in interactive mode and rules to permit Brightfilter.exe and BrightTray.exe. Brightfilter will now work alongside with ESET.

Brightfilter seems to block the Amazon.com JungleDisk service - why?

The JungleDisk service is categorised as 'Personal Network Storage' and is blocked by the 'B' profile. If there is any handshake between your PC and the service on startup, then this would be blocked by the Brightfilter software. To remedy this, you can either customise the default profile or change from a 'B' profile to a 'U' or 'PG'. Neither of these pre-set profiles block 'Personal Network Storage' and will permit any handshake when the PC starts and Brightfilter starts filtering web (port 80) traffic.

How many PC's can I install Brightfilter on?

The entry-level license to use the Brightfilter service enables you to install the software on upto 3 computers (You can upgrade this license via the Account Management section to add as many computers as you like). Once installed on each computer using the same email address and password, the administrative user can then control the internet access on each of these machines from anywhere with internet access. Visit https://www.brightfilter.com/configuration/login.asp to make changes

How many users can I set up?

The trial and entry-point license permits 3 computers and as many users as you like. Additional computers can be purchased via the Account Management section and added to your current license.