Frequently Asked Questions

45 answers

How often are the URL Category lists updated and how do I receive the updates?

The websites contained within the Categories are managed and monitored through the dynamic SmartFilter® Control List. The Control List provides a comprehensive and proven database of millions of global URLs that are organised into 91 categories. These websites are updated 24x7x365. The team at Brightfilter manage this for you and your computers will ALWAYS be using the most up-to-date service. No bandwidth will be used on your own Internet Connection to obtain filterlist updates and no database resides on your computer.

I am unable to access the Internet

The Brightfilter software has been designed so that you will always be able to access the Brightfilter website. Visit http://www.brightfilter.com to confirm that you have Internet Access. If you are unable to reach this website, then please check your connection to the computer - Wireless, LAN etc or contact your ISP.

I am unable to purchase a full version

You can purchase the software from any computer - all we need is your email address and password to identify the account which you want to renew or upgrade. Just visit the Brightfilter website: https://www.brightfilter.com/myaccount/ and login or click 'Buy Now' on http://www.brightfilter.com/

I am unable to register Brightfilter with Norton installed

On installing Brightfilter, the registration process is blocked and you may see a "Page not displayed" error when opening a web browser after rebooting the PC. To permit Brightfilter and Norton to run together, edit the hosts file.