Frequently Asked Questions

45 answers

I have found a site which has not been categorised - What do I do?

Websites are screened and updated by a highly experienced, multi-lingual Web Analyst team which covers over 60 languages. Should you encounter a site which you feel should be re-classified or categorised, please tell us by clicking here and e-mailing mailto:support@brightfilter.com Alternatively visit our Partner website: http://www.trustedsource.org Here you will be able to see if the URL is contained within the current (XL) database used by Brightfilter and also submit the site to the Web Analyst team for review. Any suggestions you make will be subject to human-review by the team and authorised changes will be automatically updated to the database within 48 hours.

I have installed a trial version, how do I purchase a subscription to Brightfilter

To purchase a full version of Brightfilter, simply right-click the Brightfilter icon on your computer desktop and select "Renew Brightfilter".

I have MSN messenger installed but want to block MSN for some of my users

MSN access is controlled by a single sign-on to the Microsoft Passport network - within which a number of services (in addition to MSN) are provided. Because of this, when you sign in to MSN the URL is categorised as 'Internet Services' so MSN access can be prevented by blocking this category. To block MSN sign in ONLY, create a custom profile and add https://loginnet.passport.com to the Always BLOCK section. Users with this setting will be able to browse sites categorised as Internet Services but will not be able to login to MSN Messenger.

I have some Anti-Spam software installed. Will this cause any problems?

No. Brightfilter has no known compatibility issues with Anti-Spam software. In fact Brightfilter has the ability to block Spam URLs contained within e-mails. Spam URLs are blocked by default in all preconfigured profiles