Frequently Asked Questions

45 answers

My email address has changed - How do I tell you?

Please login to the Account Control Panel: https://www.brightfilter.com/myaccount/ and click Account Management. Here you can update all contact details.

My trial license has expired and I do not want to purchase Brightfilter - What do I do now?

Should you not which to purchase a full license for the Brightfilter software, you can remove Brightfilter by either running the .exe or .msi file originally downloaded when you received the registration email and select REMOVE - OR go to START at the bottom left of the screen and select SETTINGS then CONTROL PANEL and click ADD/REMOVE PROGRAMS - Brightfilter will be in this list - simply click REMOVE.

Unable to login - please set up an administrator error

On configuring the admin user, you may have set an invalid character as part of the username OR password - the hash '#' is an invalid character, so please ensure that this is not used.

What are the System Requirements for my PC?

Windows 2000, Windows XP Home or XP Pro, Windows Vista, Vista Business or Vista Ultimate, IBM Compatible PC's 486 or higher, 5MB Hard Disk Space and 16MB RAM. Also, an Internet Connection is required. All major browsers are supported: Internet Explorer, Firefox, Google Chrome, Safari, Opera