Frequently Asked Questions

45 answers

What Browsers does Brightfilter work with?

Internet Explorer 4.0 or higher, Netscape Navigator 3.0 or higher, Opera 3.62 or higher, NeoPlanet 5.1, AOL 4.0 or higher, Firefox ver 1.0 or higher, Safari ver 1.0 or higher, Google Chrome (Beta)

What if there's a website that Brightfilter allows but I want to block for my user without blocking the entire category?

Brightfilter's filtering settings are quick and easy to customise and change at any time. Login to the Account Management section via: https://www.brightfilter.com/myaccount/ and select the user. Click the  the 'Change Exemptions' button and add the website URL (eg: www.facebook.com) to the "Always Block" list. Conversely, if the User profile blocks access to a site you want allowed, you can add it to your list of "Always Allow" sites

What if there's a website that Brightfilter blocks that I think is ok for my family to visit?

Brightfilter's filtering settings are quick and easy to customise and change at any time. Simply right-click the Brightfilter Icon on your desktop and select "Change Brightfilter User". After logging in to the Admin section, select the user which is to have access to the specific site and add the website (eg: www.facebook.com) to the "Always Allow" list. Conversely, if the User profile permits access to a site you want blocked, you can add it to your list of "Always Block" sites

What's included with my Brightfilter subscription?

Brightfilter is a subscription-based Internet Filtering Service, which includes: Brightfilter's latest filtering software, Multiple DAILY automated updates to the categories and filterlists. Free software upgrades (major new versions and maintenance updates). Free online, e-mail and fax technical support for all customers.